Privacy Policy

BNS Commercial Management LLC · Effective Date: August 28, 2026

This Privacy Policy explains how BNS Commercial Management LLC ("BNS Commercial," "we," "us," or "our") collects, uses, protects, and shares personal information when you interact with our company, our websites, our management team, our leasing staff, our vendors, or any service connected to the communities and properties we manage.

This Policy applies to every website, resident portal, application platform, and communication channel operated by or on behalf of BNS Commercial, including but not limited to the websites for Metropolitan Gardens Townhomes and South Perry Suites, and any other property or business website connected with BNS Commercial.

By using our website or services, you agree to the practices described in this Policy.

Information We Collect

We collect information that helps us communicate with residents, applicants, owners, and vendors, operate and lease the properties we manage, and comply with applicable federal, state, and local law.

Information you provide directly

• Name and date of birth
• Email address and phone number
• Mailing address and current or prior residence history
• Rental application information, including employment, income, and rental history
• Government-issued identification and, where required for screening, Social Security number
• Emergency contact and occupant or household information
• Pet or assistance animal information
• Vehicle information
• Lease documents, addenda, notices, and related records
• Payment and banking information submitted through our payment processors
• Maintenance and service requests, including photos or descriptions you submit
• Inquiry and contact form submissions, tour requests, and waitlist entries
• Messages, call records, text messages, and other communication records
• Renters insurance documentation

Information collected automatically

• IP address and approximate location
• Device and browser information
• Pages visited, referring pages, and time spent on the site
• Cookies, pixels, session identifiers, and similar tracking technologies
• Analytics and advertising data from tools such as web analytics and marketing platforms

Information from third parties

We may receive information about you from:

• Consumer reporting agencies and tenant screening services, including credit, criminal, and eviction history reports
• Income and employment verification services
• Prior landlords and personal or professional references
• Public record databases and court records
• Listing syndication services and internet listing platforms
• Payment processors and banking partners
• Property owners, investors, and asset managers
• Vendors, contractors, and service providers
• Referral partners and communication platforms used by our team

How Your Information Is Used

Your information may be used for the following purposes:

• Responding to inquiries and scheduling tours or appointments
• Processing rental applications and conducting tenant screening
• Verifying identity, income, employment, and rental eligibility
• Preparing, executing, and administering leases and related documents
• Collecting rent, deposits, fees, and other charges
• Coordinating maintenance, repairs, inspections, and turnovers
• Managing move-in and move-out processes and security deposit accounting
• Communicating community notices, emergency alerts, and account updates
• Enforcing lease terms and community rules and pursuing collections or legal remedies
• Reporting to property owners and investors
• Marketing available units and community services, subject to your preferences
• Maintaining company records and improving our websites and services
• Complying with federal, state, and local law, including fair housing and landlord-tenant requirements

Tenant Screening and Consumer Reports

When you submit a rental application, you authorize BNS Commercial and its screening partners to obtain consumer reports, credit reports, criminal background information, eviction records, and income and employment verification. These reports are used to evaluate your application under our written rental criteria, which are applied consistently to all applicants.

If an application is denied, or if an adverse decision is based in whole or in part on information in a consumer report, you will receive an adverse action notice as required by the Fair Credit Reporting Act, including the name and contact information of the reporting agency and notice of your right to obtain a free copy of your report and dispute inaccurate information.

Fair Housing Commitment

BNS Commercial complies with the federal Fair Housing Act, the Georgia Fair Housing Law, and all applicable state and local fair housing requirements. We do not use personal information to discriminate on the basis of race, color, religion, sex, national origin, familial status, disability, or any other class protected by applicable law. Information relating to a disability or a request for reasonable accommodation or modification is kept confidential and used only to evaluate and administer the request.

Payment Information

Online rent payments, application fees, and other charges are processed through third-party payment processors. Full payment card and bank account numbers are collected and stored by those processors, not by BNS Commercial. We receive limited transaction information such as amounts, dates, confirmation numbers, and the last digits of the account used.

Text Messages and Electronic Communications

If you provide a mobile number, you consent to receive calls and text messages from BNS Commercial and our staff regarding your inquiry, application, tenancy, account, maintenance requests, and community notices, including messages sent using automated systems. Message and data rates may apply. You may opt out of non-essential text messages by replying STOP or by contacting us. Opting out of marketing messages does not stop transactional, legal, emergency, or lease-required notices. Mobile numbers and consent to receive text messages are not sold or shared with third parties for their own marketing purposes.

You also consent to receive documents, disclosures, notices, and communications electronically where permitted by law, including under the federal E-SIGN Act and the Georgia Uniform Electronic Transactions Act. You may withdraw consent to electronic delivery by contacting us in writing, which may affect our ability to provide certain online services.

Sharing of Information

We do not sell your personal information. We may share information with:

• Property owners, investors, and asset managers for the properties we manage
• Tenant screening and consumer reporting agencies
• Payment processors, banks, and accounting providers
• Vendors, contractors, and maintenance personnel who need access to complete requested work
• Insurance carriers, adjusters, and risk management partners
• Attorneys, courts, collection agencies, and law enforcement as permitted or required by law
• Utility providers, submetering services, and municipal agencies
• Property management software, communication, marketing, and analytics platforms used by our team
• Successors in interest in connection with the sale or transfer of a property or business

Cookies and Tracking

Our websites may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, measure performance, and support marketing. Most browsers allow you to refuse or delete cookies. Disabling cookies may limit certain website features. We do not respond to browser "Do Not Track" signals at this time.

Data Storage and Protection

We take reasonable administrative, technical, and physical steps to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any portal login credentials issued to you.

Your Rights and Choices

You may request access to, correction of, or updates to the personal information we maintain about you, and you may opt out of marketing communications at any time. Some information must be retained to comply with law, enforce agreements, or complete transactions. To make a request, contact us at [email protected] or (678) 960-9267. Residents of jurisdictions with additional privacy rights may have further rights under applicable law, and we will honor those rights where they apply.

Children's Privacy

Our websites and services are not directed to individuals under 18. We do not knowingly collect personal information online from children. Information about minor occupants may be collected from an adult applicant or resident as part of a rental application or lease.

Third-Party Links

Our websites may link to third-party sites, portals, and tools. We are not responsible for the content, security, or privacy practices of those sites. Review their policies before providing information.

Data Retention

We retain personal information for as long as necessary to provide services, resolve disputes, and comply with legal, tax, insurance, and regulatory obligations. Records related to leasing, property management, and real estate activity in Georgia are often retained for seven years or more.

International Users

Our services are intended for users in the United States. Your information may be processed and stored in the United States, where privacy laws may differ from those of your jurisdiction.

Changes to This Policy

We may update this Policy at any time. The updated version will be posted with a revised Effective Date. Continued use of our websites or services after posting constitutes acceptance of the updated Policy.

Contact

BNS Commercial Management LLC
760 Old Roswell Road, Suite 107
Roswell, GA 30076
Phone: (678) 960-9267
Email: [email protected]