Terms and Conditions
BNS Commercial Management LLC · Effective Date: August 28, 2026
These Terms and Conditions explain the rules, responsibilities, and expectations related to the use of BNS Commercial Management LLC's websites, property management services, leasing activities, resident portals, and communications. They apply to all properties and websites managed by or connected with BNS Commercial, including Metropolitan Gardens Townhomes and South Perry Suites.
By contacting our office, submitting an inquiry or application, leasing a property we manage, using a resident or owner portal, or accessing our websites, you agree to these Terms.
Acceptance of These Terms
By contacting BNS Commercial, submitting an inquiry, scheduling a tour, submitting a rental application, signing a lease or management agreement, making a payment, or using our websites, you confirm acceptance of these Terms.
Services Provided
BNS Commercial provides professional property management services, which may include marketing and leasing, applicant screening, lease preparation and enforcement, rent and fee collection, maintenance coordination, vendor management, inspections, turnovers, financial reporting to owners, compliance support, and related administrative services.
BNS Commercial is a management company. It is not a party to any transaction requiring a real estate brokerage license unless a separate written agreement provides otherwise, and it does not act as your agent, attorney, lender, or advisor unless expressly agreed in writing.
Relationship to the Lease
If you are an applicant, resident, or occupant, your rights and obligations are governed primarily by your lease, its addenda, and community rules. These Terms supplement those documents. If a conflict exists between these Terms and a signed lease or management agreement, the signed agreement controls as to its subject matter.
Applications and Rental Criteria
All applications are evaluated under our published rental criteria and applied consistently to every applicant. Submitting an application does not reserve a unit, create a lease, or guarantee approval. A unit is only held once a lease is fully executed and all required funds are received. Application and screening fees are non-refundable, including where an application is denied, withdrawn, or incomplete.
Payments, Fees, and Billing
Amounts owed may include application and screening fees, administrative fees, holding deposits, security deposits, rent, utility and submetering charges, pet fees or rent, late fees, returned payment fees, convenience fees for certain payment methods, lease violation charges, damage charges, and maintenance costs for which a resident is responsible under the lease.
Payments must be made through approved methods. Online payment platforms may impose their own processing fees and terms. A payment is not considered received until funds clear. Posting or acceptance of a partial payment does not waive any amount owed or any right or remedy, including the right to proceed with eviction, unless agreed in writing.
Resident, Owner, and Applicant Portals
Access to any portal is provided for your convenience and may be modified, suspended, or discontinued at any time. You are responsible for the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized use. Portal availability is not a substitute for compliance with lease deadlines; system downtime does not excuse late payment or late notice.
Maintenance and Emergencies
Non-emergency maintenance requests must be submitted through the designated channels. Response times vary based on severity, vendor availability, parts, weather, and access to the unit. Emergency conditions involving fire, gas, flooding, or immediate danger to life or property must be reported by phone to emergency services and to our office, not by email, text, or online form.
Fair Housing and Accessibility
BNS Commercial complies with the Fair Housing Act, the Georgia Fair Housing Law, the Americans with Disabilities Act, and all applicable fair housing requirements. We do business in accordance with equal housing opportunity principles. Requests for reasonable accommodations or modifications may be submitted to our office and will be reviewed under applicable law.
We work to keep our websites accessible. If you encounter a barrier to access, contact us and we will work to provide the information or service through an alternative method.
No Guarantees
We do not guarantee unit availability, pricing, application approval, move-in dates, occupancy levels, rental income, appreciation, uninterrupted utilities or amenities, or any specific outcome. Availability, pricing, specials, floor plans, images, and square footage shown online are for general reference, may reflect similar units, and are subject to change or error without notice.
Professional Disclaimer
We do not provide legal, tax, accounting, lending, insurance, or investment advice. Information provided by our team or on our websites is general in nature. You should consult licensed professionals before making decisions.
Client, Applicant, and Resident Responsibilities
You agree to provide accurate and complete information, respond in a timely manner, comply with your lease and all applicable laws and community rules, permit lawful access to the premises, treat staff and vendors respectfully, and refrain from fraudulent, abusive, or unlawful conduct. Providing false information on an application or in any communication may result in denial, lease termination, and other remedies.
Intellectual Property
All materials produced or provided by BNS Commercial Management LLC, including forms, documents, photographs, floor plans, videos, logos, and website content, are owned by BNS Commercial or its licensors and may not be copied, reproduced, or distributed without written permission.
Unauthorized Use
You may not misrepresent your identity, access our systems or accounts unlawfully, scrape or harvest listing or resident data, interfere with site operation, share confidential information, or engage in harmful or harassing conduct toward staff, vendors, residents, or owners.
Third-Party Platforms
We use third-party systems for screening, payments, maintenance, marketing, listings, communications, and document signing. Each has its own terms and privacy policies. We are not responsible for their acts, omissions, outages, pricing, or data practices.
Limitation of Liability
To the fullest extent permitted by law, BNS Commercial Management LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for losses arising from market conditions, application decisions, tenant or occupant behavior, vendor performance, utility interruptions, property damage, theft, criminal acts of third parties, website outages, data loss, or third-party failures. Nothing in these Terms limits any right or remedy that cannot be waived under Georgia landlord-tenant law or other applicable law.
Indemnification
You agree to defend, indemnify, and hold harmless BNS Commercial Management LLC, its owners, managers, employees, agents, and the property owners it represents, from claims, damages, losses, and expenses, including reasonable attorney fees, arising from your misuse of our services or websites, your violation of these Terms, or your submission of false or misleading information.
Dispute Resolution
Except for claims that must be brought in a court of competent jurisdiction under Georgia landlord-tenant law, including dispossessory and eviction proceedings, and except for small claims matters, disputes arising from these Terms or our services will be resolved through binding arbitration administered in the State of Georgia under the rules of a recognized arbitration provider. Each party waives any right to participate in a class, collective, or representative action.
Governing Law and Venue
These Terms are governed by the laws of the State of Georgia without regard to conflict of law principles. Venue for any permitted court action lies in the county where the applicable property is located or in Fulton County, Georgia.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
Changes to These Terms
We may update these Terms at any time. The updated version will be posted with a revised Effective Date, and continued use of our services or websites constitutes acceptance.
Entire Agreement
These Terms, together with any signed lease, addenda, application, or management agreement, form the full agreement between you and BNS Commercial regarding their subject matter.
Contact
BNS Commercial Management LLC
760 Old Roswell Road, Suite 107
Roswell, GA 30076
Phone: (678) 960-9267
Email: [email protected]